Online Shopping

1) How do I place my order?
2) How does the online shopping cart work?
3) If I leave the store before I purchase will I lose the items in my cart?
4) How does the online store track and calculate the products I purchase?
5) Why does my order form keep returning after I click "Accept Order"?

1) How do I place my order?

The address for our secure online store is omegahealthstore.com. Alternately, you can click on the link to the store located at the top of every page of our corporate site. Please note that the Omega Nutrition online health store is currently only available to US residents at this time.

Once at the store site, use the directories on the left or the search feature on the right to browse the items you wish to purchase. Once you have located the item, choose the quantity you would like to purchase then click on the “Add to Cart” button.

When you are ready to complete your purchase, click on the “Check Out” button located in the top right of the web page and follow the instructions provided for your method of payment and delivery options.

2) How does the online shopping cart work?

As you browse from page to page in the store, click on the "add to basket" button to select the items you wish to purchase. You can review, add, delete or change items in your shopping basket at any time by clicking on the "view cart" or "checkout" selection. To continue shopping after viewing your shopping cart, click "Back to products".

3) If I leave the store before I purchase will I lose the items in my cart?

When you enter the online store you are given a unique customer account number that appears in the upper left of your screen. This number lets us track and calculate the contents of your basket while you are in the store. It's a good idea to complete your shopping before exiting the catalog, as once you exit, your customer number will be retired and your shopping cart emptied. Each time you return to the online store, you will be assigned a new customer account number and therefore, a new shopping cart.

4) How does the online store track and calculate the products I purchase?

Upon entering our online catalog your will be given a unique customer account number that will appear in the upper left hand side of your screen. The products you add to your shopping cart are tracked and calculated using this unique customer number. For ease of use and to save you time, we suggest you complete your shopping before exiting the catalog, as once you exit, your customer number will be retired and your shopping cart emptied. When you return to the catalog at a later date, you will be assigned a new customer account number.

5) Why does my order form keep returning after I click "Accept Order"?

All order form fields must be completed; if any required fields are missing the form will return with those fields highlighted. If the form returns "U.S. residents only", please enter your full U.S. address, including your state and zip code. If the order form returns "$30 minimum", you have not met our minimum order and will need to add more products to your shopping cart. If problems persist please print out your order and fax it to (604) 253-4228.