Register

Polices

Company Policies

Please find all of Omega Nutrition's Policies outlined below. If you are unable to find the information you are looking for please contact our Customer Service Department at 1-800-661-3529.

Privacy and Security Policy

  • We do not sell, rent or release our list of customers or personal information such as your name, address, phone number and email address, to anyone for any reason at any time. Your privacy is precious.
  • Information that you provide will only be used for ordering purposes and internal analysis to improve the quality and availability of our products and services.
  • On occasion, we partner with other natural health manufacturers and may include their coupons and special offers with your Omega catalog and newsletters. However, we do not supply your personal information to those partners.
  • Google Analytics is used to analyze traffic to this web site. Google Analytics does not create individual profiles for visitors.

Shipping Policy

  • Online and Mail Order Customers – We do our best to transport your order the next business day and send most packages UPS ground, unless otherwise specified by you. Once payment is received you will receive your order in 7-10 business days.
  • Customers in the continental U.S.A. are charged a flat rate of $10.00 for regular shipping. Rates do not apply to Alaska or Hawaii; Priority mail is available.
  • UPS 2nd Day Air Service is available at an additional charge. Please call customer service at 1-800-661-3529 for rates.
  • Street address and telephone number must be included on all orders. UPS does not deliver to P.O. boxes.

Order Cancellation or Change Policy

  • Part of our customer service commitment is to ship orders as quickly as possible. Therefore:
  • You may cancel or change orders up until 3pm Pacific Standard Time on the same day the order is placed.
  • Cancellations and changes are not accepted after 3pm Pacific Standard Time, as all orders will have been packaged by that time.

Return Policy

  • If product is damaged or unsatisfactory, please call us within 72 hours of receiving your products. Please retain the product and packaging until you have contacted us. If you ordered more than one container of a specific product and are dissatisfied, please do not open the remainder product.
  • E-mail: cs@omeganutrition.com
  • Phone: 1-800-661-3529
  • Fax: 1-604-253-4228
  • A 20% re-stocking fee may apply to returned items.

Sales Terms & Conditions

  • There is no minimum order for Omega Nutrition, by either by print catalog, mail, phone, fax, or online. We will reimburse you on out-of-stock items, as we do not back order.
  • Washington State residents are subject to 8.4% sales tax on non-food products. The WA sales tax will be applied after your order is placed. You will be contacted via email confirming the taxable amount.
  • PLEASE NOTE: Although we have made great efforts to ensure the accuracy of the prices, we reserve the right to adjust pricing as necessary and based on market conditions.

Legal Agreement - Disclaimer

  • Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own natural health professional, physician or medical professional, nor is it intended to diagnose, treat, cure or prevent disease.
  • You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication.
  • The information on this web site has been obtained from scientific research, natural healthcare practitioners, journals and other reputable sources.
  • Consult a healthcare professional in regard to the personal use of any health-related products, especially if you have any existing medical condition or unusual symptoms.
  • We suggest that you consider naturopaths, nutritionists and other forms of natural prevention and treatment along with your regular medical doctor.
  • The statements made within this website have not been evaluated by the Food and Drug Administration. These statements and the products of this company are not intended to diagnose, treat, cure, or prevent any disease.